Frequently Asked Questions...

How much does shipping cost?

S/Double charges a flat rate of $10 for all orders in the continental U.S. (Hawaii and Alaska orders are charged $20). 

Your order will be shipped via UPS Ground service.

When will my order arrive?

Please allow 5 business days for order processing and verification, and an additional 7-10 business days for delivery.

Why is signature required upon delivery?

To assure secure delivery we have chosen to require a signature when the box reaches it's destination. This is to protect both you and S/Double from any confusion of your goods reaching you. Please consider this when filling out the 'ship to' portion of your check out.

I changed my mind. Can I get a refund or make an exchange?

We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Can I contact you directly with any questions?

Please email shop@s-double.com with any questions regarding your order. 

I do not live in the U.S.A. Can I order online?

We are currently accepting international orders. We have chosen to use the US Postal Service for our international shipments.

When ordering for international delivery, please read carefully the International Shipping Disclaimer during the checkout process.

I placed a successful order but why didn't I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.